Returns, Warranty & Product Safety Policy

We offer a 14-day return policy beginning on the date your order is marked as delivered.

To qualify for a full return:

• The product must be unused.
• The product must be in its original condition.
• The product must be returned in its original packaging.
• The return request must be submitted within 14 days of delivery.

Returns requested more than 14 days after delivery may not be accepted.

Return Process

To request a return, contact us at Drake@NelFinco.com and include your order number and reason for the return.

Once the returned product has been received and inspected, we will notify you by email whether the return has been approved.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Items Returned Used or Damaged

Products that show signs of use, are missing components, are not in their original condition, or are damaged because of inadequate return packaging may be rejected or may qualify for only a partial refund at Horn Hook’s discretion.

Sale and Discounted Items

Sale, clearance, and discounted items are final sale and are not eligible for voluntary returns or refunds.

Final-sale status does not eliminate coverage for qualifying manufacturing defects under the Limited Lifetime Warranty or products that arrive damaged in transit.

Limited Lifetime Warranty

Horn Hook products are covered by a Limited Lifetime Warranty against manufacturing defects and product failure under normal intended use.

This warranty applies to the original purchaser for as long as the original purchaser owns the product. The warranty is not transferable.

If a Horn Hook component fails because of a qualifying manufacturing defect, Horn Hook will repair or replace the affected component at its discretion.

To submit a warranty claim, contact Drake@NelFinco.com and provide:

• Your order number or other proof of purchase
• A description of what happened
• Clear photographs of the product, installation, and damaged or failed component

Horn Hook may request additional information or require that the affected component be returned before approving a warranty claim.

Warranty Exclusions

The Limited Lifetime Warranty does not cover damage or failure caused by:

• Improper or incomplete installation
• Installation into an unsuitable surface or inadequate structural support
• Failure to follow installation or safety instructions
• Over-tightening components
• Repositioning or adjusting the antlers while the socket is fully tightened
• Misuse, abuse, neglect, or improper storage
• Modification or alteration of the product
• Normal wear caused by repeated adjustment, assembly, or disassembly
• Accidents, falls, impacts, or other external forces
• Damage caused by children, pets, or other individuals
• Damage to customer-provided antlers
• Use of damaged, cracked, worn, or missing components
• Cosmetic changes that do not affect the product’s function

Accidental Skull Replacement Program

We understand that skull components may occasionally be broken during installation or handling, or because the display is accidentally struck, dropped, or knocked from the wall.

When accidental skull damage is not covered by the Limited Lifetime Warranty, the original purchaser may purchase one replacement skull at 50% off the current retail price of the replacement skull.

To request an accidental-damage replacement, contact Drake@NelFinco.com and provide:

• Your original order number or proof of purchase
• Photographs of the damaged skull
• A brief description of what happened

The Accidental Skull Replacement Program:

• Is available only to the original purchaser
• Is limited to one discounted replacement per originally purchased skull
• Applies only to skull components and does not include the mount, hardware, antlers, shipping, or taxes
• Is subject to product, model, finish, and color availability
• May be fulfilled with the closest available replacement if the original model or finish has been discontinued
• Does not cover lost components, intentional damage, or repeated accidental damage

This program is a customer courtesy and is separate from the Limited Lifetime Warranty. Accidental damage is not considered a manufacturing defect.

Damaged in Transit

Inspect your order promptly after delivery. If your product arrives damaged, contact us as soon as possible, preferably within 48 hours of delivery, and provide photographs of:

• The damaged product
• The interior and exterior packaging
• The shipping label

Do not discard the product or packaging until the claim has been resolved.

We will work with you to replace the damaged component or otherwise resolve the issue. Return-shipping requirements for damaged, defective, or incorrectly shipped products will be determined as part of the claim process.

Return Shipping

For voluntary returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the product was defective, damaged in transit, or shipped incorrectly.

If a voluntary return is approved, any unpaid return-shipping expenses may be deducted from the refund.

We recommend using a trackable shipping service and appropriate shipping insurance. Horn Hook is not responsible for returned products that are lost or damaged during return shipping because of inadequate packaging.

Contact

For returns, warranty claims, accidental-damage replacements, shipping-damage claims, or product questions, contact:

Drake@NelFinco.com