{"id":1161,"date":"2026-04-27T15:09:47","date_gmt":"2026-04-27T15:09:47","guid":{"rendered":"https:\/\/hornhook.com\/?page_id=1161"},"modified":"2026-04-27T15:09:47","modified_gmt":"2026-04-27T15:09:47","slug":"product-policies","status":"publish","type":"page","link":"https:\/\/hornhook.com\/?page_id=1161","title":{"rendered":"Product Policies"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Returns &amp; Refund Policy<\/h1>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-73a3eb56e76b2e393f9a44a312b990e8\">We offer a <strong>14-day return policy<\/strong> from the date your order is marked as delivered.<\/p>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-a710d472a91ac6b82de035a6b54f9339\">To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item must be unused.<\/li>\n\n\n\n<li>The item must be in its original condition.<\/li>\n\n\n\n<li>The item must be in the original packaging.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-bc2621dc34d0cc15b438cb2fff67aa82\">If more than 14 days have passed since delivery, we are unable to offer a refund.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Return Process<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-e0e02cddce5f13b31473a8e8d9a83be5\">To initiate a return, please contact us at <strong><a>Drake@NelFinco.com<\/a><\/strong> with your order number.<\/p>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-8125d48bb0efab40732ef936012b77e5\">Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.<\/p>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-1616d731411bb6cefd2d307624d05fe0\">If approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your refund will be processed to your original method of payment.<\/li>\n\n\n\n<li>Processing times vary depending on your payment provider.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Partial Refunds<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-4748f9f6483b252f169593fd00d8d1c1\">Partial refunds may be granted if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item shows signs of use.<\/li>\n\n\n\n<li>The item is not returned in original condition.<\/li>\n\n\n\n<li>The item is returned damaged due to improper packaging.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Sale Items<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-48d39914a3f595483c82437b1b5e0f21\">Only regular-priced items are eligible for refund.<br>Sale or discounted items are final sale and non-refundable.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Lifetime Warranty<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-15dd521c3299d1d93bf743554565a561\">Horn Hook products are covered by a <strong>Limited Lifetime Warranty<\/strong> against manufacturing defects and failure under normal intended use.<\/p>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-3d3bbd58e4e58b5b387022c52e6a254c\">This warranty does not cover:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improper installation<\/li>\n\n\n\n<li>Misuse or abuse<\/li>\n\n\n\n<li>Modifications to the product<\/li>\n\n\n\n<li>Damage caused by external forces or accidents<\/li>\n<\/ul>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-4eee419be0d72d266da137f4c1b8e729\">If a product fails under normal use, we will replace the defective component at our discretion.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping Returns<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-c13877024f713d17b2eefe04f1eab6a1\">Customers are responsible for return shipping costs. Shipping charges are non-refundable.<\/p>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-4e3ad2dc15c2fc624b0ebfebbde6d0c8\">If a refund is issued, return shipping costs may be deducted from the refund amount.<\/p>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-fe1e290636e93b54dc4970d907eda963\">For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged in Transit<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-9ff118540abeda42f92ea40b09f17f27\">If your product arrives damaged, please contact us within <strong>48 hours of delivery<\/strong> and provide photos of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The damaged product<\/li>\n\n\n\n<li>The packaging<\/li>\n\n\n\n<li>The shipping label<\/li>\n<\/ul>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-f8b5b39570731bf8d91e726a4b07da1f\">We will work with you to resolve the issue promptly.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-484c85097f6ae93be0022fa6fd04b2d6\">For all return, warranty, or product questions, contact:<\/p>\n\n\n\n<p><strong><a>Drake@NelFinco.com<\/a><\/strong><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refund Policy We offer a 14-day return policy from the date your order is marked as delivered. To be eligible for a return: If more than 14 days have passed since delivery, we are unable to offer a refund. Return Process To initiate a return, please contact us at Drake@NelFinco.com with your order [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1161","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hornhook.com\/index.php?rest_route=\/wp\/v2\/pages\/1161","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hornhook.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hornhook.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hornhook.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hornhook.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1161"}],"version-history":[{"count":1,"href":"https:\/\/hornhook.com\/index.php?rest_route=\/wp\/v2\/pages\/1161\/revisions"}],"predecessor-version":[{"id":1162,"href":"https:\/\/hornhook.com\/index.php?rest_route=\/wp\/v2\/pages\/1161\/revisions\/1162"}],"wp:attachment":[{"href":"https:\/\/hornhook.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}